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Core values
At Kendle we have a clear set of core values and beliefs that guide our day-to-day interactions with customers and each other.
- Satisfied customers are essential to our business – we must never lose a customer as a result of poor service (i.e. quality or speed)
- Always consider “quality” at the outset of any task to promote performance excellence
- Every job must be professionally and financially rewarding
- All assumptions about what we do and how we do it must be examined continually
- Make the next person’s job easier
- Balance the needs of personal life and work
- Treat everyone fairly, honestly and courteously
- Question or criticize ideas and concepts, if necessary, not people
- Trust each other and be trustworthy
- Honest errors will be forgiven and forgotten; personal initiative and reasonable risk-taking are encouraged
- Decisions will not be "second-guessed"
